Frequently Asked Questions

1 What is ProfitSync?

ProfitSync is an e-commerce financial operations platform designed specifically for sellers who need complete visibility into their true profitability. Unlike other tools that focus on inventory management, ProfitSync specializes in tracking every cost and revenue stream across multiple sales channels including Amazon, Shopify, Etsy, eBay, and more. We automatically calculate your real profit margins by accounting for platform fees, advertising costs, storage fees, returns, shipping, and all business expenses.

2 When will ProfitSync be available?

We're currently in active development and plan to launch in Q2 2025. Early access users will get first access to the platform as soon as it's ready, along with special launch pricing and an extended 30-day trial. Join our early access program to be notified immediately when we're ready for beta testing.

3 Who is ProfitSync designed for?

ProfitSync is built for small-to-medium e-commerce sellers who sell across multiple platforms and need accurate financial insights. Whether you're an Amazon FBA seller, Shopify store owner, Etsy artisan, or multi-channel seller, ProfitSync helps you understand your true profitability. Our platform is especially valuable for sellers who struggle with spreadsheet-based profit calculations or those who suspect they're not seeing the complete financial picture.

4 Is my data secure with ProfitSync?

Absolutely. We use bank-level encryption and security measures to protect your financial data. Your information is stored securely using industry-standard encryption both in transit and at rest. We're SOC 2 compliant and follow strict security protocols. Your data is never shared with third parties, and you maintain complete control over your information. We also provide detailed audit logs so you can see exactly how your data is being accessed and used.

1 What platforms does ProfitSync integrate with?

ProfitSync integrates with all major e-commerce platforms. Our integration roadmap includes:

• Amazon - Both FBA and FBM with complete fee tracking
• Shopify - Full integration with payment processing and app fees
• Etsy - Including transaction fees, payment processing, and advertising
• eBay - Marketplace fees, promoted listings, and final value fees
• WooCommerce - WordPress store integration (coming soon)
• Facebook Marketplace & Instagram Shopping - Social commerce tracking

We're building integrations in order of user demand, starting with Amazon and Shopify as our foundation platforms.

2 How does ProfitSync calculate true profit?

ProfitSync automatically tracks and calculates all costs that affect your bottom line. This includes platform referral fees, payment processing fees, FBA storage and fulfillment fees, advertising spend (PPC, sponsored products), return processing costs, shipping costs, and your business expenses. We then subtract these from your gross sales to show your actual profit margins in real-time. Unlike basic reporting tools, we account for every penny that impacts profitability.

3 Can ProfitSync track business expenses?

Yes! ProfitSync includes comprehensive expense tracking with automatic categorization. You can upload receipts, connect bank accounts, and manually add expenses. Common expense categories include product sourcing, packaging materials, software subscriptions, professional services, office supplies, and travel expenses. Our intelligent categorization system learns from your patterns and suggests appropriate categories for new expenses, making tax preparation much easier.

4 Does ProfitSync provide tax-ready reports?

Absolutely. ProfitSync generates comprehensive financial reports that are ready for tax preparation. Our reports include profit & loss statements, expense summaries by category, sales tax collected, and detailed transaction histories. You can export data in multiple formats (PDF, Excel, CSV) for your accountant. We also maintain detailed records of all deductible business expenses and can generate reports for specific tax periods.

1 How much does ProfitSync cost?

We're finalizing our pricing structure, but our plans will start at $29/month for single-channel sellers, $79/month for multi-channel businesses, and $199/month for enterprise operations. All plans include real-time profit tracking, expense management, and comprehensive reporting. Early access users will receive special launch pricing with significant discounts and extended trial periods.

2 Do you offer a free trial?

Yes! We'll offer a 14-day free trial for all plans when we launch. Early access users will get an extended 30-day trial to fully explore all features and see the value ProfitSync brings to their business. The trial includes access to all features in your chosen plan, so you can fully evaluate the platform before committing.

3 Can I cancel my subscription anytime?

Absolutely. You can cancel your ProfitSync subscription at any time with no cancellation fees or long-term contracts. Your data will remain accessible during your current billing period, and you can export all your information before your subscription ends. We believe in earning your business every month through value, not contracts.

4 What kind of support do you provide?

All plans include comprehensive customer support. Starter plans include email support with 24-hour response times and access to our knowledge base. Professional plans get priority support with faster response times plus API access for custom integrations. Enterprise customers receive dedicated account management, 24/7 priority support, and custom onboarding assistance.