Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using ProfitSync ("Service"), you agree to:

• Be bound by these Terms of Service
• Comply with our Privacy Policy and Cookie Policy
• Follow all applicable laws and regulations
• Use the Service only for legitimate business purposes

If you do not agree to these Terms, you may not use ProfitSync.

2. Description of Service

2.1 What ProfitSync Provides

ProfitSync is a Software-as-a-Service (SaaS) platform that:

• Tracks profit margins across multiple e-commerce platforms
• Calculates comprehensive financial metrics including all fees and costs
• Provides real-time financial dashboards and reporting
• Manages business expenses and expense categorization
• Forecasts cash flow and business trends
• Generates tax-ready financial reports

2.2 Platform Integrations

Our Service integrates with various e-commerce platforms including:

• Amazon (FBA and FBM)
• Shopify and Shopify Plus
• Etsy
• eBay
• WooCommerce
• Other platforms as added over time

3. User Accounts and Responsibilities

3.1 Account Creation

To use ProfitSync, you must:

• Be at least 18 years old and legally able to enter contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Implementing appropriate security measures for connected platforms
• Regularly monitoring your account for unauthorized activity

3.3 Accurate Information

You agree to:

• Provide accurate business and financial information
• Keep your account information up to date
• Verify the accuracy of imported data from connected platforms
• Report any data discrepancies promptly

4. Acceptable Use Policy

4.1 Permitted Uses

You may use ProfitSync to:

• Track profits and manage finances for your legitimate e-commerce business
• Generate reports for business analysis and tax preparation
• Integrate with platforms where you have authorized access
• Export your data for backup or migration purposes

4.2 Prohibited Uses

You may NOT use ProfitSync to:

• Violate any laws, regulations, or third-party rights
• Access or attempt to access other users' accounts or data
• Interfere with or disrupt the Service or servers
• Use the Service for fraudulent or illegal activities
• Reverse engineer, decompile, or disassemble the Service
• Create derivative works or compete with ProfitSync
• Share account credentials with unauthorized users
• Use automated tools to access the Service without permission

5. Subscription and Payment Terms

5.1 Subscription Plans

• ProfitSync offers various subscription tiers with different features
• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days advance notice

5.2 Payment Processing

• Payments are processed by secure third-party payment providers
• You authorize us to charge your payment method for subscription fees
• Failed payments may result in service suspension
• You're responsible for all applicable taxes

5.3 Refund Policy

• Subscription fees are generally non-refundable
• Refunds may be provided at our discretion for service issues
• Pro-rated refunds may apply in certain circumstances
• Contact support for refund requests within 30 days

6. Data Ownership and Usage

6.1 Your Data

You retain ownership of all data you upload or generate using ProfitSync:

• Financial data, business information, and reports remain yours
• We provide tools to export your data in standard formats
• You can delete your data and close your account at any time
• We use your data only to provide and improve our Service

6.2 Our Intellectual Property

ProfitSync owns all rights to:

• The software platform, algorithms, and technology
• Our trademarks, logos, and brand elements
• Documentation, guides, and educational content
• Aggregated, anonymized insights derived from user data

7. Service Availability and Support

7.1 Service Level

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We may temporarily suspend service for security or maintenance reasons

7.2 Customer Support

• Support is provided via email and in-app messaging
• Response times vary by subscription tier
• We provide documentation and self-help resources
• Priority support is available for higher-tier plans

8. Third-Party Integrations

8.1 Platform Connections

When connecting to third-party platforms:

• You grant us permission to access your data on those platforms
• We're not responsible for changes to third-party APIs or policies
• Service disruptions may occur due to third-party issues
• You can revoke platform connections at any time

8.2 Data Accuracy

• We strive for accurate data import but cannot guarantee 100% accuracy
• You should verify important calculations and data
• We're not liable for business decisions based on platform data
• Report any data issues promptly for investigation

9. Disclaimers and Limitations

9.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

• We disclaim all warranties, express or implied
• We don't guarantee specific business outcomes or profits
• Tax and accounting advice should be verified with professionals
• We're not responsible for business decisions based on our reports

9.2 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid in the last 12 months
• We're not liable for indirect, incidental, or consequential damages
• We're not responsible for lost profits, business interruption, or data loss
• Some jurisdictions may not allow these limitations

10. Indemnification

You agree to defend, indemnify, and hold ProfitSync harmless from claims arising from:

• Your use of the Service in violation of these Terms
• Your violation of any laws or third-party rights
• Unauthorized access to your account due to your negligence
• Content or data you submit to the Service

11. Termination

11.1 Termination by You

• You may cancel your subscription at any time
• Service continues until the end of your billing period
• You can export your data before cancellation
• Account deletion is available upon request

11.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms or our policies
• Non-payment of subscription fees
• Fraudulent or illegal activity
• Extended period of inactivity

11.3 Effect of Termination

• Your right to use the Service immediately ceases
• We may delete your data after a reasonable retention period
• Provisions regarding liability and disputes survive termination

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict of laws principles.

12.2 Dispute Resolution

• We encourage resolving disputes through direct communication
• Formal disputes may be subject to binding arbitration
• Small claims court remains available for qualifying disputes
• Class action lawsuits are waived except where prohibited

13. Changes to Terms

We may modify these Terms at any time:

• Material changes will be communicated 30 days in advance
• Continued use constitutes acceptance of modified Terms
• You may terminate your account if you disagree with changes
• Previous versions will be archived for reference

14. General Provisions

14.1 Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and ProfitSync.

14.2 Severability

If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

14.3 Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control.

15. Contact Information